In addition to the general FAQ's on this page, we also have these
Q: What are your terms of sale?
We offer a
30-day money-back guarantee on all of our products. If what you
receive does not meet your expectations, or if you do not want to use the
product for any reason, just return it to us and your purchase price will
be refunded. Check the Order Info page for more details. We
have no minimum order requirements, and we ship the same day your order is received
Q: Is it safe to
We use the highest 128-bit security available for on-line
transactions. Orders are handled by a secure server, and we do not
store your financial information after your transaction is complete.
We do not rent, sell or lend out your personal information for any purpose
Q: Do you ship
outside the United States?
A: Yes, we
Q: How do you
calculate shipping and handling charges?
A: We ship
our products using the most economical means possible, and pack them so that
they are not damaged by normal handling. We try to set
our shipping charges as close to our actual costs as possible. We
haven't artificially padded our product prices to cover the cost of shipping, and we don't try to profiteer from excessive shipping
charges. If you have any suggestions as to how we can improve our
service or save money on shipping, please let us know and we will do our
best to implement them. Depending on the weight of your shipment and
your location, you will be given the option of a number of shipping
methods and their costs. In general, small parcels under 13 ounces
are best shipped via First Class Mail, and larger packages are best sent
using USPS Priority Mail, unless you wish to pay a premium for express
delivery. We will continue to offer as many shipping choices as
possible while maintaining a high level of service and economy.
Q: Can I
re-use the cabinet stencils on another cabinet?
A: Our earlier
vinyl stencils were not meant to be re-used but the current material can be reused if it is carefully removed after painting and
placed back on the backing paper until it is needed again. The number of times they can be reused depends upon how carefully they are
handled, the type and thickness of the paint used, and other factors. Since the new material tends to tear cleanly rather than stretch
as did the vinyl stencils, minor damage can be repaired simply with masking tape.
Q: Aren't these
stencils kind of expensive?
A: We have
priced these stencils in line with other precision stencils for arcade
games. A great deal of material goes into each set of
stencils. For every set, over 50 square feet of stencil material is
machine-cut, then the pattern cut-outs are manually removed. We are
focusing on cabinets that have complex patterns that are difficult to
reproduce manually. Many hours go into reproducing the factory look
exactly. We are constantly looking at new manufacturing methods and
materials to make the cabinet refinishing process quicker, easier and less
expensive. We have held the prices the same even though the new stencil material that
we now use is substantially more expensive than the vinyl that we used to use. Although
there is some savings by no longer needing the clear application tape on top, this
is more than offset by the cost of the stencil material and the extra labor needed
to deal with this material, which is harder to cut and process after cutting.
Q: How do I get
that "overspray" look with these stencils?
factory paint jobs on pinball machines were done very quickly with little
attention to detail. The stencils were made from thin metal that was
placed against the cabinet as the colors were sprayed. Typically,
there are areas in the factory paint job where the paint coverage is thin
next to an edge of the stencil, and there may be areas of overspray.
The overspray is caused by a stencil that is not flush with the cabinet
when the paint is sprayed. It is up to you to add these features, if
you wish. You can control the exact amount of overspray by
strategically pulling the vinyl stencil material away from the cabinet
wherever you want this effect. If you prefer a perfect, no overspray
job, just make sure that the vinyl is sticking completely to the cabinet
before you spray the paint.
Q: The two
stencil patterns are not perfectly aligned. Is this a mistake?
It is rare to find an original pinball machine cabinet where the two
stencil patterns are perfectly aligned. There were two sources of
error. First, the master stencils may not have been registered
accurately (remember, the objective was to get the games out the door, not
build fine furniture). Second, the metal stencil may not have been
accurately aligned on the particular game when the paint was
sprayed. Our stencils have a built-in mis-registration that closely
matches what you would see on a typical game. In our judgment, a
perfectly-aligned pattern has a "fake" look to it. Still,
if you prefer to align the patterns exactly, it is your choice. All
you need to do is "eyeball" the second stencil when you apply
it. Instead of following the registration guide marks that we
provide, just align the second stencil pattern to match the first before
you press it down.